Frequently Asked Questions

Got something to ask us? Maybe we already have an answer ready for you.  Here’s some of the questions we get the most.

Products

COLD PRESSED? WHAT'S THIS?

Our juices are the apple of our eyes; you don't mess around with the equipment to get the best results.

Distressed fruits and vegetables rescued by the LOOP Squad are carefully washed in alkaline water, then squeezed using our impressive juicer straight out of a sci-fi movie. This machine extracts the juice from our fruits and vegetables without using heat, which preserves the integrity of the nutrients and vitamins while keeping our elixirs alive.

The precious liquids are then blended and bottled in our locally made recyclable bottles. And since we take cold-pressed juice pretty seriously, we don't add anything but fruits and vegetables. Not even water.

CAN I HAVE ACCESS TO THE INGREDIENTS AND NUTRITIONAL VALUES OF THE PRODUCTS?

Yes. The details of each of our products are on our products and online.

All our juices contain 100% fruits and vegetables. No water or added sugar (except our smoothies which contain a low percentage of water).

CAN I STORE MY JUICES OUT OF THE FRIDGE?

No. Our products contain no preservatives and therefore must be kept refrigerated at all times.

HOW LONG ARE YOUR PRODUCTS GOOD FOR?

The expiry date is written on the cap (if you order online, we guarantee minimum of 2 weeks from the date of your purchase). Once opened, we recommend drinking the 355 mL within 4 days, and the 1 L within 6 days. Although, they are so good you will finish them in seconds :)

DELIVERY

WHAT ARE THE DELIVERY FEES?

Free shipping with any purchase of 75$ or more.
A 15$ delivery fee will be applied to all orders under 75$ before taxes.

WHAT'S THE DELAY OF DELIVERY?

We offer delivery on Wednesday and Friday. To receive your box on Wednesday, you will need to place your order before Friday 12:00PM. To receive it on Friday, please place your order before Tuesday 12:00PM.

CAN I TRACK MY ORDER?

Yes, you will receive a tracking number the day before your delivery date by email.

OUR MISSION

WHAT IS THE CIRCULAR ECONOMY?

It's a rescue mission. The circular economy consists of producing goods and services in a sustainable way by limiting the consumption and waste of resources and the production of waste.

LOOP Mission fights against food waste by safeguarding perfectly imperfect fruits & vegetables that have been rejected because they did not have the right physical characteristics sought by consumers (the right size, the right shape) or because the shelf life for in-store distribution was not long enough. We take these perfectly imperfect fruits and vegetables and transform them into delicious products.

ARE PLASTIC BOTTLES RECYCLABLE?

Yes, 100%. Put them in your recycling bin!

Plastic is one of our main considerations. We have studied the life cycles of materials and their impacts on the environment for more than 3 years before realizing that PET #1 (plastic) was the best material to allow us to achieve our mission. PET #1 is the recyclable material that has the greatest value on the market and which, by extension, is the most recycled. Its environmental impact in terms of GHG emissions is even lower than glass or aluminum. To learn more, do not hesitate to contact us.

DO YOUR REJECTED AND UNLOVED FRUITS AND VEGETABLES COME FROM THE GARBAGE?

No, we're not going to dig through your neighbor's trash.

We collaborate with major industry players to save products that are still perfectly edible, but rejected before they even reach the grocery stores.

IS THE STORY OF THE LOOP FOUNDERS JULIE & DAVID MEETING ON A FERRIS WHEEL TRUE?

Absolutely. It was in a ferris wheel that their love story began. They were destined to have a company called LOOP!