FAQ
What does cold-pressed entail?
Cold-pressed juices are not heated, pasteurized, or chemically processed. They’re extracted by pressing, which keeps all their nutrients intact.
Our products are raw: freshly pressed and then bottled at temperatures cold enough to preserve only the goodness of the food and destroy any harmful bacteria.
Can I have access to the ingredients and nutritional values of the products?
Of course, you can! You have access to all the details and ingredients of our products when you click on them. The table of nutritional values can be found on each label and on each product page on our website.
Can I store my juices outside the refrigerator?
No, our products contain no preservatives. They should be refrigerated at all times. If you want to freeze your juices, you can! Simply transfer the liquid to a freezer-safe container.
What is the shelf life of your products?
The expiry date is printed on the cap. We guarantee 25 days between receipt of your product and its expiry date. Once opened, we recommend drinking the juice within 6 days.
However, they're so good, you'll probably finish them in seconds. 😉
Are your products vegan?
Of course! The protein in our smoothies is vegan as well, which we get from the plant-forward powerhouse, Vega protein. All our products are vegan.
Are your products organic?
We can't afford to be entirely organic, because we rely on upcycled foods. However, we prefer organic products. Our food is GMO-free, and we don't add any preservatives.
Does my juice have a lot of sugar?
Our cold-pressed juices don’t have any added sugar. ✌
There is a misconception that the sugar in fruit is the same as refined sugar that’s added to processed foods. In reality, the natural sugar in fruit is accompanied by fiber, vitamins, and antioxidants, providing a nutrient-dense product that supports overall health. In addition, the fiber slows the absorption of sugar, lessening its impact on blood sugar levels.
Our Deep Green is our juice with the lowest amount of sugar! Otherwise, our Wellness Shots are low in sugar too!
Are there allergens in the factory?
Our production plant is free from allergens (including gluten). That's why our beers are made in another plant. Each ingredient is included on our product labels.
Are your products safe for pregnancy and breastfeeding?
Our juices are not pasteurized, but they are suitable for pregnant women and breastfeeding mothers.
We use an alternative method to pasteurization in our state-of-the-art facility: High Pressure Preservation (HPP). This preservation technique involves applying uniform pressure to food, helping to eliminate pathogens and undesirable microorganisms. Thanks to this high hydrostatic pressure treatment, we extend the shelf life of our products while exempting preservatives, all the while reducing food waste!
How does delivery work?
Our deliveries take place from Wednesday to Friday between 7 am and 8 pm. All packages are delivered without a signature, so it's your responsibility to retrieve the delivery of your box.
Regarding delivery times, to receive your package on Wednesday, you must have placed your order between the Wednesday and Friday of the previous week..
To receive your order on Thursday, you must have placed your order by 11:59 a.m. between Saturday and Monday of the same week.
To receive your order on Friday, you must have placed your order between 12 pm Monday and 11:59 pm Tuesday of the same week.
What are the delivery fees?
You can get free shipping on orders of $75 or more.
A $15 delivery fee will be applied to all orders under $75 before taxes.
What is the delivery time?
We offer delivery on Wednesdays and Fridays.
To receive your order on Wednesday, you must have placed your order between the Wednesday and Friday of the previous week..
To receive your order on Thursday, you must have placed your order by 11:59 a.m. between Saturday and Monday of the same week.
To receive your order on Friday, you must have placed your order between 12 pm Monday and 11:59 pm Tuesday of the same week.
How can I modify my order?
If you wish to modify an order that has already been charged, you must notify us by e-mail at hello@loopmission.com within 24 hours at the latest so that we have sufficient time to make the changes. Please remember that the number and value of juices must remain the same. For example, it won’t be possible to replace a Big Bang juice with a Strawberry Crush lemonade.
Can I track my order?
Yes, you will receive a tracking number by email the day before your delivery day.
How can I cancel my order?
We will send you a reminder email one or two days before you’re billed to inform you of this. However, you can cancel or modify your order even after receiving confirmation. Simply contact us within 12 hours of payment by sending an email to hello@loopmission.com. To make the cancellation process more efficient, please include the following information in your request: the order number you wish to cancel and the email address attached to the account.
Please be assured that we respond to all requests in the order in which they are received, usually within 24 hours of receipt. We advise you not to send multiple messages, as this will affect the prioritization of your request.
What should I do if I have an issue with my received order?
To guarantee the freshness of your products between their departure from our factory and their arrival at your home, insulators and ice bags are included in your box, keeping everything cool for up to 24 hours.
Upon receipt of your parcel, it is possible that the ice bags are no longer frozen. If this is the case, but the products are still fresh to the touch, you can put them in the fridge and enjoy them without any concern.
We strive to make your experience with LOOP Mission as smooth as possible, but unforeseen circumstances may arise. If you find that your order has been damaged or contains incorrect products, please notify us as soon as you receive your package. In accordance with our refund policy, we recommend that you take photos, and make a note of the products concerned including their batch numbers. Contact our customer service department by email at: hello@loopmission.com.
How should I dispose of my box, its insulation, and my ice packs?
The box and foam insulation can be recycled, while the ice bags must be emptied into the sink and then recycled.
Why do I receive orders at my place every month?
During online checkout, you can choose between a one-time purchase or a monthly subscription (with a 10% discount automatically applied).
If you don't specify a one-time purchase, the subscription will be set by default, as this is the plan most frequently chosen by our customers!
If you don't want the subscription, you can easily unsubscribe in your account! You can also reschedule orders and customize your products every month.
How can I modify my product selection in my subscription?
Modifying your product selection allows you to discover new flavors or products you've never tried before!
Please note that the following steps do not apply to orders that have already been processed.
What are the benefits of subscribing?
By subscribing with us, you get a 10% discount on all our products, in addition to any of our current promotions.
Account management is easy and the subscription is non-binding, so you can skip orders or even cancel your account with us at any time.
Can I skip an order?
Skipping orders is part of the flexibility of your subscription with us. You may need to change the frequency of your orders for various reasons. After all, taking a vacation is so important.
How can I unsubscribe?
You can cancel your subscription at any time directly from your account.
Please note that canceling your subscription does not cancel your current orders.
What is the circular economy?
LOOP Mission is fully committed to the circular economy, turning waste into opportunity. Rather than letting perfectly edible fruit and vegetables be thrown away, we reclaim them and give them a new life in the form of fresh juices, smoothies, and other tasty products. This approach allows us to reduce pressure on agricultural resources by extending the life cycle of food and reducing waste.
In this sense, every LOOP Mission product represents a victory against food waste and another step towards a more sustainable economy. Our mission is to prove that it's possible to combine high-quality products and environmental responsibility, while reclaiming what would otherwise be lost. Even our pulp is repurposed!
Are plastic bottles recyclable?
Regarding our decision to use plastic packaging, we did a lot of research on our own to choose this option.
The bottles we use are made from PET #1. This is a 100% recyclable type of plastic with a high market value. We incorporate a portion of post-consumer recycled resin (PCR) into our plastic. This actually has a lower environmental impact than glass or aluminum.
As a mission-based company, we take our environmental impact to heart, and so we're always looking to improve our packaging. We prioritize the option with the least GHG effect on the environment with the highest reusability.
If we look at the LCAs comparing PET plastic, aluminum, and glass, PET has the smallest ecological footprint. Not all plastics are created equal, nor do they have the same environmental impact. PET is the most recycled and recyclable plastic on the planet, due to its high market value. Our cap is made from HDPE, another recyclable plastic.
Do your rejected and disliked fruits and vegetables come from the trash?
No, we're not going through your neighbors' garbage. Although the rescued fruits and veggies in LOOP products are considered undesirable for grocery stores, they remain in perfect condition for consumption. They were simply rejected in the food distribution process for life-cycle reasons or trivial physical characteristics. For example, if bananas even slightly begin to turn yellow, grocers won’t accept them.
We work with the main players in the sector to save products that are still perfectly edible, but rejected before they even reach the grocery stores. Awesome, right
?
Is the story of how the founders, Julie and David, met on a Ferris wheel true?
Oh yes, they spent hours talking and dreaming of a better world, thinking of a project founded on generating a positive impact. The stars were in their favor, and the star team was born.
Their mission was clear from the start: to become the global leader in the food industry's circular economy while inspiring innovative business practices. They have always placed their mission, commitment, and values at the heart of their decisions. It's this vision that drives them every day!
Career at LOOP
All our positions are listed on LinkedIn in the Jobs section.
We're always on the lookout for new talent to join our team! If you don't see a position that suits you at the moment, don't hesitate to contact us at hr@loopmission.com. We love boldness!
Where can I find your products?
Go to this page and consult the map to see where we are in your area! 🤗
Why are there no LOOP products in my favourite store?
LOOP Mission is still growing and we’d like to learn more about your favourite store! You can reach out to hello@loopmission.com to suggest a new retail location. You can also ask the store manager to add our products to the shelf! The more they hear from us, the more chance there is for us to be listed in your store! Plus, you’re helping us fight food waste on a bigger scale. Teamwork! 😎🤝
I can’t find my favourite LOOP products that I used to buy all the time at my store. What happened?
Store managers can switch from time to time the selection of LOOP products they want in store. We suggest that you reach out to the store manager to address the situation.
You can always buy your favourite product on our website! Our fresh, cold-pressed products are ready for you! 🍋🍓😉
I bought a product in-store and I have some questions about it!
We’re here to help! Please reach out to our rescue squad at hello@loopmission.com and we’ll get back to you promptly. 🙏
How do I register as a LOOP Mission retailer?
All you have to do is follow this link and enter your location to see if we deliver to your region. If so, you’ll be able to create an account and order our freshly pressed products for your clients! 🍓🤩
What if my store isn’t in your delivery range?
No worries, we never neglect an opportunity to save a fruit or veggie! You’ll be redirected to our wholesale program website.
What is your delivery window for a retail partner?
We deliver on Wednesday, Thursday, and Friday depending on your area! 🚚
What does cold-pressed entail?
Cold-pressed juices are not heated, pasteurized, or chemically processed. They’re extracted by pressing, which keeps all their nutrients intact.
Our products are raw: freshly pressed and then bottled at temperatures cold enough to preserve only the goodness of the food and destroy any harmful bacteria.
Can I have access to the ingredients and nutritional values of the products?
Of course, you can! You have access to all the details and ingredients of our products when you click on them. The table of nutritional values can be found on each label and on each product page on our website.
Can I store my juices outside the refrigerator?
No, our products contain no preservatives. They should be refrigerated at all times. If you want to freeze your juices, you can! Simply transfer the liquid to a freezer-safe container.
What is the shelf life of your products?
The expiry date is printed on the cap. We guarantee 25 days between receipt of your product and its expiry date. Once opened, we recommend drinking the juice within 6 days.
However, they're so good, you'll probably finish them in seconds. 😉
Are your products vegan?
Of course! The protein in our smoothies is vegan as well, which we get from the plant-forward powerhouse, Vega protein. All our products are vegan.
Are your products organic?
We can't afford to be entirely organic, because we rely on upcycled foods. However, we prefer organic products. Our food is GMO-free, and we don't add any preservatives.
Does my juice have a lot of sugar?
Our cold-pressed juices don’t have any added sugar. ✌
There is a misconception that the sugar in fruit is the same as refined sugar that’s added to processed foods. In reality, the natural sugar in fruit is accompanied by fiber, vitamins, and antioxidants, providing a nutrient-dense product that supports overall health. In addition, the fiber slows the absorption of sugar, lessening its impact on blood sugar levels.
Our Deep Green is our juice with the lowest amount of sugar! Otherwise, our Wellness Shots are low in sugar too!
Are there allergens in the factory?
Our production plant is free from allergens (including gluten). That's why our beers are made in another plant. Each ingredient is included on our product labels.
Are your products safe for pregnancy and breastfeeding?
Our juices are not pasteurized, but they are suitable for pregnant women and breastfeeding mothers.
We use an alternative method to pasteurization in our state-of-the-art facility: High Pressure Preservation (HPP). This preservation technique involves applying uniform pressure to food, helping to eliminate pathogens and undesirable microorganisms. Thanks to this high hydrostatic pressure treatment, we extend the shelf life of our products while exempting preservatives, all the while reducing food waste!
How does delivery work?
Our deliveries take place from Wednesday to Friday between 7 am and 8 pm. All packages are delivered without a signature, so it's your responsibility to retrieve the delivery of your box.
Regarding delivery times, to receive your package on Wednesday, you must have placed your order between the Wednesday and Friday of the previous week..
To receive your order on Thursday, you must have placed your order by 11:59 a.m. between Saturday and Monday of the same week.
To receive your order on Friday, you must have placed your order between 12 pm Monday and 11:59 pm Tuesday of the same week.
What are the delivery fees?
You can get free shipping on orders of $75 or more.
A $15 delivery fee will be applied to all orders under $75 before taxes.
What is the delivery time?
We offer delivery on Wednesdays and Fridays.
To receive your order on Wednesday, you must have placed your order between the Wednesday and Friday of the previous week..
To receive your order on Thursday, you must have placed your order by 11:59 a.m. between Saturday and Monday of the same week.
To receive your order on Friday, you must have placed your order between 12 pm Monday and 11:59 pm Tuesday of the same week.
How can I modify my order?
If you wish to modify an order that has already been charged, you must notify us by e-mail at hello@loopmission.com within 24 hours at the latest so that we have sufficient time to make the changes. Please remember that the number and value of juices must remain the same. For example, it won’t be possible to replace a Big Bang juice with a Strawberry Crush lemonade.
Can I track my order?
Yes, you will receive a tracking number by email the day before your delivery day.
How can I cancel my order?
We will send you a reminder email one or two days before you’re billed to inform you of this. However, you can cancel or modify your order even after receiving confirmation. Simply contact us within 12 hours of payment by sending an email to hello@loopmission.com. To make the cancellation process more efficient, please include the following information in your request: the order number you wish to cancel and the email address attached to the account.
Please be assured that we respond to all requests in the order in which they are received, usually within 24 hours of receipt. We advise you not to send multiple messages, as this will affect the prioritization of your request.
What should I do if I have an issue with my received order?
To guarantee the freshness of your products between their departure from our factory and their arrival at your home, insulators and ice bags are included in your box, keeping everything cool for up to 24 hours.
Upon receipt of your parcel, it is possible that the ice bags are no longer frozen. If this is the case, but the products are still fresh to the touch, you can put them in the fridge and enjoy them without any concern.
We strive to make your experience with LOOP Mission as smooth as possible, but unforeseen circumstances may arise. If you find that your order has been damaged or contains incorrect products, please notify us as soon as you receive your package. In accordance with our refund policy, we recommend that you take photos, and make a note of the products concerned including their batch numbers. Contact our customer service department by email at: hello@loopmission.com.
How should I dispose of my box, its insulation, and my ice packs?
The box and foam insulation can be recycled, while the ice bags must be emptied into the sink and then recycled.
Why do I receive orders at my place every month?
During online checkout, you can choose between a one-time purchase or a monthly subscription (with a 10% discount automatically applied).
If you don't specify a one-time purchase, the subscription will be set by default, as this is the plan most frequently chosen by our customers!
If you don't want the subscription, you can easily unsubscribe in your account! You can also reschedule orders and customize your products every month.
How can I modify my product selection in my subscription?
Modifying your product selection allows you to discover new flavors or products you've never tried before!
Please note that the following steps do not apply to orders that have already been processed.
What are the benefits of subscribing?
By subscribing with us, you get a 10% discount on all our products, in addition to any of our current promotions.
Account management is easy and the subscription is non-binding, so you can skip orders or even cancel your account with us at any time.
Can I skip an order?
Skipping orders is part of the flexibility of your subscription with us. You may need to change the frequency of your orders for various reasons. After all, taking a vacation is so important.
How can I unsubscribe?
You can cancel your subscription at any time directly from your account.
Please note that canceling your subscription does not cancel your current orders.
What is the circular economy?
LOOP Mission is fully committed to the circular economy, turning waste into opportunity. Rather than letting perfectly edible fruit and vegetables be thrown away, we reclaim them and give them a new life in the form of fresh juices, smoothies, and other tasty products. This approach allows us to reduce pressure on agricultural resources by extending the life cycle of food and reducing waste.
In this sense, every LOOP Mission product represents a victory against food waste and another step towards a more sustainable economy. Our mission is to prove that it's possible to combine high-quality products and environmental responsibility, while reclaiming what would otherwise be lost. Even our pulp is repurposed!
Are plastic bottles recyclable?
Regarding our decision to use plastic packaging, we did a lot of research on our own to choose this option.
The bottles we use are made from PET #1. This is a 100% recyclable type of plastic with a high market value. We incorporate a portion of post-consumer recycled resin (PCR) into our plastic. This actually has a lower environmental impact than glass or aluminum.
As a mission-based company, we take our environmental impact to heart, and so we're always looking to improve our packaging. We prioritize the option with the least GHG effect on the environment with the highest reusability.
If we look at the LCAs comparing PET plastic, aluminum, and glass, PET has the smallest ecological footprint. Not all plastics are created equal, nor do they have the same environmental impact. PET is the most recycled and recyclable plastic on the planet, due to its high market value. Our cap is made from HDPE, another recyclable plastic.
Do your rejected and disliked fruits and vegetables come from the trash?
No, we're not going through your neighbors' garbage. Although the rescued fruits and veggies in LOOP products are considered undesirable for grocery stores, they remain in perfect condition for consumption. They were simply rejected in the food distribution process for life-cycle reasons or trivial physical characteristics. For example, if bananas even slightly begin to turn yellow, grocers won’t accept them.
We work with the main players in the sector to save products that are still perfectly edible, but rejected before they even reach the grocery stores. Awesome, right
?
Is the story of how the founders, Julie and David, met on a Ferris wheel true?
Oh yes, they spent hours talking and dreaming of a better world, thinking of a project founded on generating a positive impact. The stars were in their favor, and the star team was born.
Their mission was clear from the start: to become the global leader in the food industry's circular economy while inspiring innovative business practices. They have always placed their mission, commitment, and values at the heart of their decisions. It's this vision that drives them every day!
Career at LOOP
All our positions are listed on LinkedIn in the Jobs section.
We're always on the lookout for new talent to join our team! If you don't see a position that suits you at the moment, don't hesitate to contact us at hr@loopmission.com. We love boldness!
Where can I find your products?
Go to this page and consult the map to see where we are in your area! 🤗
Why are there no LOOP products in my favourite store?
LOOP Mission is still growing and we’d like to learn more about your favourite store! You can reach out to hello@loopmission.com to suggest a new retail location. You can also ask the store manager to add our products to the shelf! The more they hear from us, the more chance there is for us to be listed in your store! Plus, you’re helping us fight food waste on a bigger scale. Teamwork! 😎🤝
I can’t find my favourite LOOP products that I used to buy all the time at my store. What happened?
Store managers can switch from time to time the selection of LOOP products they want in store. We suggest that you reach out to the store manager to address the situation.
You can always buy your favourite product on our website! Our fresh, cold-pressed products are ready for you! 🍋🍓😉
I bought a product in-store and I have some questions about it!
We’re here to help! Please reach out to our rescue squad at hello@loopmission.com and we’ll get back to you promptly. 🙏
How do I register as a LOOP Mission retailer?
All you have to do is follow this link and enter your location to see if we deliver to your region. If so, you’ll be able to create an account and order our freshly pressed products for your clients! 🍓🤩
What if my store isn’t in your delivery range?
No worries, we never neglect an opportunity to save a fruit or veggie! You’ll be redirected to our wholesale program website.
What is your delivery window for a retail partner?
We deliver on Wednesday, Thursday, and Friday depending on your area! 🚚